Appointment & general policies.

Scheduling & Reserved Time

Appointments at Aligned Performance are reserved specifically for you. Each session is scheduled in advance to allow sufficient time for evaluation, treatment, and discussion.

Please plan accordingly so we can make the most of your scheduled appointment time.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours notice.

Providing advance notice allows your appointment time to be offered to another client who may be waiting for care.

Appointments cancelled or rescheduled with less than 24 hours notice may be subject to the full session fee.

Late Arrival

If you arrive late to your appointment:

• Your session may be shortened in order to respect the schedule of other clients.
• The full appointment fee will still apply.

If you arrive significantly late and there is not enough time remaining to safely complete the session, the appointment may be considered a missed visit and the full session fee may apply.

Missed Appointments (No-Shows)

A no-show occurs when a client fails to attend a scheduled appointment without prior notice.

Missed appointments:

• May be charged the full session fee, or
• May result in the session being deducted from a prepaid package.

Repeated missed appointments may require prepayment for future bookings or may limit the ability to schedule additional appointments.

Packages & Prepaid Visits

For clients using packages or prepaid services:

• Late cancellations or missed appointments may result in one session being deducted from the package.
• Sessions are reserved specifically for you, and missed visits prevent others from accessing care during that time.

Emergencies

We understand that unexpected situations can occur.

If a true emergency arises, please contact us as soon as possible and we will do our best to accommodate the situation.

Agreement to Policies

By scheduling an appointment with Aligned Performance, you acknowledge and agree to the policies outlined above.

General Policies

• All information collected by the service provider will be treated as confidential and will not be shared with any third-party except as requested in writing by the client or as required by applicable law.
• Service provider may facilitate communications and other aspects of wellness services via third-party applications, such as the Truecoach application, and client acknowledges and understands that service provider does not have control over such third-party applications and their privacy policies. Such use shall be subject to the policies of such third-parties.
• Client must recognize that they are responsible for the charges incurred for wellness services and that the provision of such services may not be covered by insurance.
• In connection with such services, client authorizes service provider to charge the credit card of client (as indicated on the Credit Card Payment Authorization form) for all services provided by service provider.

Questions about these policies: contact@alignedptboise.com